Account Deletion Policy

Partner Library Management

1. Scope of Account Deletion

This policy applies to Partner Library Management accounts used through supported Android and Web platforms.

A valid account deletion request is intended to permanently remove the account and eligible personal information associated with that account after the applicable deletion period.

Depending on the user's role and organization structure, some records may also be associated with a library or organization account and may be subject to additional retention requirements.

2. Delete Account from Android App

If you can access your Partner account through the Android application, you can initiate account deletion directly from the application.

1. Open the Partner Library application.
2. Sign in to your account.
3. Open Settings.
4. Open Account.
5. Tap Delete Account.
6. Complete the required identity verification using the OTP sent to your registered email.
7. Select a deletion reason if the application provides this option.
8. Review the deletion information carefully.
9. Confirm the account deletion request.

3. Delete Account from Web App

If you use the Partner web application, you may initiate deletion from your account settings.

1. Open the Partner Library web application.
2. Sign in to your account.
3. Open Settings from the dashboard.
4. Locate the Danger Zone section.
5. Select Delete Account.
6. Complete the required OTP verification.
7. Review the deletion information.
8. Confirm the deletion request.

4. Account Deletion by Email

If you cannot access your account or cannot use the in-app or web deletion option, you may contact our support team to request account deletion.

Please send the request from your registered email address whenever possible.

You may use the following format:

Subject: Account Deletion Request – Partner Library

Body:
I want to permanently delete my Partner Library account.

Registered Email: [Your Registered Email]
Business / Library ID: [Your ID, if applicable]

I understand that account deletion may permanently remove eligible
account data after the applicable deletion period.

We may request additional information when necessary to verify account ownership and protect the account from unauthorized deletion.

5. Identity Verification

To protect users from unauthorized account deletion, Partner may require identity or account ownership verification before processing a deletion request.

Verification may include:

• OTP sent to the registered email address
• Account authentication
• Confirmation through an authorized account
• Additional information reasonably necessary to verify ownership

We may reject or delay a deletion request if we cannot reasonably verify that the request was submitted by the account owner or an authorized person.

6. 30-Day Pending Period

Once a valid account deletion request is confirmed, the account will enter a 30-day pending deletion period.

During this period:

• The deletion request remains pending.
• The account may be restricted or marked for deletion.
• Eligible account data remains retained for the purpose of completing the deletion process.
• The user may request cancellation of the pending deletion, subject to the applicable process.

7. Cancel a Deletion Request

A deletion request may be cancelled only while it is still in Pending status.

During the 30-Day Pending Period

If you change your mind before permanent deletion is completed, contact us as soon as possible:

Cancellation requests may require account ownership verification.

After Permanent Deletion

Once permanent deletion has been completed, the deletion cannot be cancelled and the deleted account data cannot be restored.

8. What Happens After Permanent Deletion

After the applicable deletion process is completed, eligible account data associated with the deleted account may be permanently removed from our active systems.

Depending on the account and services used, deleted information may include:

• Account profile information
• Authentication-related account information
• Profile photo, where applicable
• Member or student records associated exclusively with the account
• Desk, hall or seat assignments associated with the account
• Attendance records associated with the account, where eligible for deletion
• Admission-related information associated with the account, where eligible
• Account-specific settings and preferences
• Other eligible personal information associated with the account

9. Information That May Be Retained

Account deletion does not necessarily require immediate deletion of every record in every system where retention is legally or operationally required.

Certain information may be retained for a limited period where reasonably necessary for:

• Compliance with applicable laws or legal obligations
• Fraud prevention and security
• Financial or payment reconciliation
• Dispute resolution
• Enforcement of agreements
• Protection of legal rights
• Required business or transaction records
• Backup or disaster-recovery processes for a limited period

Where information is retained for these purposes, it will be handled in accordance with applicable privacy and data-protection requirements.

10. Subscriptions & Payments

Deleting your Partner account does not automatically guarantee a refund for an active or previously purchased subscription.

Subscription cancellation and refund eligibility are governed by the applicable purchase method and our Refund Policy .

If you have an outstanding payment, dispute or transaction-related matter, certain transaction information may need to be retained as required for financial reconciliation, fraud prevention or legal compliance.

11. No Recovery After Permanent Deletion

Permanent account deletion is intended to be irreversible.

After the 30-day pending period has expired and the deletion process has been completed, we generally cannot restore the deleted account, member records, attendance history, settings or other deleted information.

12. Contact Information

If you cannot access your account, need assistance with the deletion process or want to cancel a pending deletion request, please contact us.

13. Related Privacy Information

For information about how Partner collects, uses, stores, protects and shares personal information, please review our Privacy Policy .

For subscription and service-related obligations, please review our Terms & Conditions .