Terms & Conditions

Partner Library Management

1. Description of the Service

Partner is a cloud-based software platform designed to help libraries, study centers, coaching institutes, tuition classes, coworking spaces and similar organizations manage their day-to-day operations.

Depending on the selected plan and enabled features, the Service may include:

• Member, student and visitor registration and records
• Online admission and admission request management
• Seat, desk, hall or cabin allocation
• QR-code and manual attendance tracking
• Attendance verification and security features
• Fee calculation, reminders and reporting
• Staff accounts and permission management
• Timetable and reminder features
• Offline functionality with synchronization
• Public directory or library listing features, where enabled
• Subscription and payment-related features

Features may vary by subscription plan, platform, region, application version and service configuration.

2. Eligibility & Account Registration

To use Partner, you represent and agree that:

• You are at least 18 years old, or you have the required consent of a parent or legal guardian where permitted by applicable law.
• You have the legal capacity to enter into these Terms.
• The information provided during registration is accurate, complete and current.
• You will update account information when necessary.
• You are not prohibited from using the Service under applicable law.
• If you register on behalf of an organization, you are authorized to represent and bind that organization.

We may refuse registration or restrict access where we reasonably believe that account information is false, misleading, fraudulent or otherwise violates these Terms.

3. Account Security & User Responsibilities

You are responsible for maintaining the security of your account and devices used to access the Service.

• Keep login credentials confidential.
• Do not share, transfer, rent or sell your account.
• Use authorized staff accounts according to your subscription plan.
• Do not allow unauthorized persons to access administrative features.
• Report suspected unauthorized access promptly.
• Maintain the security of your phone, computer and other devices.
• Keep your passcode and authentication methods secure.

Administrators are authorized users designated by the organization to manage members, billing, attendance, staff, settings or other administrative functions.

4. Subscription, Billing & Payments

Certain Partner features may require an active paid subscription. Subscription plans, pricing, included features and billing intervals are displayed at the time of purchase or upgrade.

• Plans may be offered on monthly, quarterly, half-yearly or yearly terms, depending on availability.
• Applicable taxes or government charges may be added where required.
• Prices and plan features may change with appropriate notice.
• Subscription access may be restricted, suspended or downgraded if payment is unsuccessful or overdue.
• Payments may be processed through supported third-party payment providers.
• Purchases made through Google Play are also subject to applicable Google Play terms, billing rules and refund policies.

Where a subscription automatically renews, the applicable renewal frequency, price and material subscription terms will be presented during the purchase process.

You are responsible for maintaining a valid payment method and reviewing your subscription status and billing information.

5. Member / Student Fee Calculation

Partner does not itself collect membership fees from your members or students unless a separate payment feature is explicitly enabled. The application may provide tools that assist you in calculating, displaying and tracking fees according to rules configured by you.

Depending on the configuration, fee calculations may include:

• Date-to-date monthly billing cycles
• Joining-date-based billing
• Cycle periods extending to the corresponding date of the following month
• Month-end date adjustments
• Leap-year date handling
• Discounts and administrative adjustments
• Custom payment-cycle configurations

5.1 Online Member Payments

Where online member payments are enabled, members may pay their outstanding fees through the supported payment provider, including Razorpay where available.

• A member may make an online payment for the outstanding amount shown in the application.
• After a successful payment is confirmed, the corresponding payment record may be automatically created or updated in the member's and organization's payment history.
• The library owner does not normally need to manually create a separate payment entry for a successfully confirmed online payment.
• Payment records may include information such as the payment amount, payment date, payment method and payment reference provided by the payment provider.
• If a member has already made a manual or other valid payment toward the same outstanding amount, that payment is taken into account when determining the remaining balance.
• Online payments and previously recorded valid payments should not be counted twice toward the member's outstanding balance.
• The member's remaining balance may be updated according to the applicable fee, discount and billing-cycle rules configured for the organization.
• Where a single payment covers more than one billing cycle, the applicable billing rules may be used to determine the period covered by that payment and the corresponding receipt or payment record.
• A successful payment may take a short time to appear in the payment history. Members should not immediately make another payment solely because the payment history has not yet updated.
• If money has been deducted but the payment record is not visible, the member should retain the payment reference or other available payment details and contact the library owner or applicable support channel before attempting another payment.
• Online payment processing is dependent on the availability of the selected third-party payment provider and applicable payment-service terms.

6. Cancellation, Suspension & Refunds

6.1 Cancellation

You may cancel your subscription using the cancellation mechanism provided for your purchase method.

Unless otherwise stated at the time of purchase or required by applicable law, cancellation generally prevents future renewal while allowing access to paid features until the end of the applicable billing period.

6.2 Refunds

Refund eligibility depends on the purchase method, applicable refund policy and applicable law.

For purchases made through Google Play, Google Play's applicable cancellation and refund procedures may apply. For direct purchases, our separate Refund Policy may apply.

Please review our Refund Policy for additional information.

6.3 Suspension

We may temporarily restrict or suspend access where reasonably necessary because of non-payment, security concerns, suspected abuse, unlawful activity or violation of these Terms.

7. Offline Mode & Data Synchronization

Certain versions of Partner may provide limited offline functionality to allow selected features to continue operating when an internet connection is unavailable.

• Offline functionality may be limited compared with online functionality.
• Data created while offline may remain on the device until synchronization occurs.
• You should synchronize the application regularly whenever an internet connection is available.
• Synchronization may be delayed because of connectivity, device, software or service issues.
• We do not guarantee permanent retention of unsynchronized local data.

You are responsible for maintaining appropriate backups or records where the information is important to your business.

8. Information Accuracy & Reports

Reports, analytics, attendance summaries, fee calculations and other outputs generated by Partner depend on information entered, imported or configured by you or your authorized users.

You are responsible for reviewing important records and verifying information before relying on it for financial, administrative, attendance, academic or business decisions.

We do not guarantee that user-entered information or automatically generated reports will always be complete, current or error-free.

9. Prohibited Activities

You must not use Partner to:

• Reverse engineer, decompile or attempt to obtain source code except where expressly permitted by law.
• Hack, disrupt or compromise the Service or its security controls.
• Create fraudulent, misleading or unauthorized accounts or records.
• Bypass subscription limits, access controls or security mechanisms.
• Access another person's account or information without authorization.
• Use the Service for unlawful, fraudulent, abusive or harmful activities.
• Upload malware, viruses, malicious code or harmful content.
• Use automated bots, scraping tools or unauthorized data extraction.
• Impersonate another person, organization or Partner representative.
• Attempt to interfere with another user's access to the Service.

10. Service Modifications & Discontinuation

We continuously improve Partner and may modify, add, remove, restrict or discontinue features, plans, APIs, quotas, integrations or other components of the Service.

Changes may be required for security, legal, technical, operational or business reasons.

Where reasonably appropriate, we may provide notice of material changes through the application, website, email or other available communication channels.

11. Termination & Suspension

We may suspend or terminate an account where reasonably necessary, including in cases involving:

• Material violation of these Terms
• Fraudulent or abusive activity
• Non-payment or payment-related abuse
• Unauthorized access or security threats
• Multiple accounts created to circumvent restrictions
• Harassment, threats or unlawful conduct
• False or materially misleading information
• Legal or regulatory requirements

Upon termination or expiration of a subscription, access to paid features may end or become restricted.

Where applicable, data may remain subject to our Privacy Policy, retention requirements, legal obligations and the organization's applicable data-management responsibilities.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Partner Library Management and its affiliates, licensors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from or related to the use of, or inability to use, the Service.

This includes, where legally permitted, loss of profits, revenue, business opportunities, goodwill, data or anticipated savings.

We are also not responsible for interruptions or failures caused by circumstances beyond our reasonable control, including third-party service failures, connectivity problems, device failures, malware, unauthorized access or force majeure events.

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to the Service will not exceed the amount actually paid by you to Partner for the Service during the twelve (12) months immediately preceding the event giving rise to the claim.

13. Intellectual Property

Partner and its licensors retain all rights, title and interest in the Service and its components, including software, source code, databases, user interfaces, graphics, designs, logos, trademarks, documentation and other proprietary materials.

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to use the Service for its intended business purpose.

No ownership rights are transferred to you by using the Service.

14. Third-Party Services & Dependencies

Partner may rely on third-party infrastructure, payment providers, communication services, mapping services, analytics tools, app-store services and other external dependencies.

• Third-party services may have their own terms and privacy policies.
• We do not control the availability, security or policies of independent third parties.
• Third-party outages or failures may affect certain Partner features.
• Your use of third-party services may be subject to their applicable terms.

A failure or delay caused solely by an independent third-party service does not automatically constitute a breach of these Terms by Partner.

15. Public Library / Center Listings

Where Partner provides a public directory or listing feature, participating organizations may choose to publish selected business information.

Depending on the selected configuration, public information may include:

• Library or center name
• Address
• Contact information
• Photos
• Operating hours
• Location information
• Services or facilities

You represent that you have the necessary authority to publish such information.

You are responsible for ensuring that published information is accurate, lawful and not misleading.

We may remove or restrict listings that are misleading, unlawful, abusive, fraudulent or otherwise inconsistent with these Terms.

16. Communications

By using the Service, you may receive service-related communications necessary to operate your account.

These may include:

• Account and security notifications
• Admission and attendance updates
• Invoices and payment notifications
• Subscription and account notices
• Important service announcements
• Support communications
• Optional promotional or marketing communications, where permitted by law and applicable preferences

You may manage available notification preferences through the application or device settings where such controls are provided.

17. Force Majeure

We will not be responsible for delays, interruptions or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, pandemics, war, terrorism, civil unrest, government actions, widespread internet or infrastructure outages, telecommunications failures, cyber incidents, power failures or failures of third-party infrastructure.

During such events, affected obligations may be delayed, limited or temporarily suspended to the extent reasonably necessary.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis.

We do not warrant that the Service will always be uninterrupted, error-free, completely secure, continuously available or suitable for every particular business requirement.

Nothing in these Terms excludes or limits any warranty, right or protection that cannot lawfully be excluded or limited under applicable law.

19. Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any mandatory rights available under applicable law, disputes arising out of or relating to these Terms or the Service will be subject to the jurisdiction of the competent courts in India.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, technology, business practices, security requirements or applicable law.

When we make material changes, we may update the "Last Updated" date and, where appropriate, provide notice through the application, website, email or other reasonable communication methods.

Your continued use of the Service after revised Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

21. Contact Information

If you have questions, concerns or requests regarding these Terms, please contact us.

22. Passcode & Biometric Security

Partner may provide optional device-level security features such as a passcode lock and biometric authentication.

• Passcode and biometric protection may be enabled by the user.
• Biometric authentication is performed by the supported device operating system where applicable.
• Partner does not intentionally collect or store the biometric templates used by the device's biometric system.
• Forgotten passcode recovery may require verification through the registered account or another supported recovery method.
• Security-sensitive account changes may result in sessions being revoked or devices being required to authenticate again.
• Repeated failed authentication attempts may temporarily restrict access to the application.

You are responsible for maintaining the security of your device and authentication methods.