Refund Policy
Last Updated: February 25, 2026
Partner Library Management is committed to providing a transparent,
fair, and reliable subscription experience across Android, Website,
and Windows platforms.
1. Platform-Specific Refund Policy
A. Google Play Purchases (Android App)
- Refund eligibility depends entirely on Google Play policies.
- Partner Library Management does not directly process Google Play refunds.
- Users must request refunds through their Google Play account.
- Refund approval and processing timelines are controlled by Google Play.
How to request a refund through Google Play:
- Open the Google Play Store
- Go to Payments & Subscriptions
- Select your subscription
- Tap Request Refund (if eligible)
B. Website Purchases
- Refund requests are eligible only within 72 hours (3 days) from the payment date.
- Refund requests submitted after 72 hours will not be accepted.
- This applies only to direct purchases made through our official website or UPI payment methods.
C. Windows Application Purchases
- Refund requests for Windows application purchases are eligible only within 72 hours (3 days) from purchase.
- Refund requests submitted after the allowed period may be rejected.
- If the purchase was made through Microsoft Store, refund approval may also depend on Microsoft Store policies.
- Direct Windows purchases follow the same refund conditions as website purchases.
2. Non-Refundable Cases
Refund requests may not be approved under the following situations:
- Refund request submitted after the eligible refund period
- Violation of Terms & Conditions
- Platform misuse or suspicious activity
- User misunderstanding of features before purchase
- Account suspension caused by policy violations
- Failure to provide valid payment information
3. Refund Request Process
To request a refund for Website or Windows purchases,
send an email from your registered email address to:
account@partnerlibrary.in
Email Subject:
Refund Request – Partner Subscription
Your email must include:
- Registered email address
- Subscription or plan name
- Payment / approval date
- Reason for refund request
- Payment method used
- Transaction ID (if available)
4. Refund Processing Timeline
- Approved refunds are generally processed within 7 to 9 business days.
- Processing time may vary depending on payment gateways or banking systems.
5. Refund Method
Approved refunds will be issued using the same payment method
originally used during purchase.
6. Platform & Bank Delays
After refund initiation, Partner Library Management is not responsible
for delays caused by:
- Banks
- UPI providers
- Payment gateways
- Google Play systems
- Microsoft Store processing systems
Note:
Depending on your bank or payment provider,
refunded amounts may take additional time to reflect in your account.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time
without prior notice.
Continued use of Partner Library Management services after policy updates
means you accept the revised policy.
8. Contact Information
For refund-related queries or support:
account@partnerlibrary.in