Refund Policy

Partner Library Management

1. Platform-Specific Refunds

The refund process depends on where and how your Partner subscription or purchase was completed.

• Google Play purchases are handled according to applicable Google Play procedures and policies.
• Website or direct purchases are handled according to this Refund Policy.
• Windows purchases made through a third-party store may be subject to that store's refund procedures.
• Direct Windows purchases follow the applicable direct-purchase refund terms described below.

2. Google Play Purchases

If you purchased a Partner subscription through Google Play, refund requests are generally handled through Google Play.

• Partner Library Management does not directly process Google Play refunds.
• Refund eligibility is determined according to applicable Google Play policies and purchase conditions.
• Refund requests should normally be submitted through the Google Play account used for the purchase.
• Refund approval and processing times are controlled by Google Play and the applicable payment method.

For the latest instructions and eligibility requirements, please use the refund and order-management options provided by Google Play.

3. Website / Direct Purchases

For subscriptions or purchases made directly through the official Partner website or supported direct payment methods, refund requests may be submitted within 72 hours (3 days) from the date of successful payment.

• Requests received within the 72-hour period may be reviewed for eligibility.
• Requests submitted after 72 hours may not be eligible for a refund.
• The 72-hour period is calculated from the successful payment date and time.
• Refund eligibility may also depend on applicable law, payment-provider rules and the circumstances of the transaction.

4. Windows Purchases

4.1 Direct Windows Purchases

For purchases made directly through Partner for the Windows application, the same 72-hour (3-day) refund eligibility period generally applies.

For direct Windows subscriptions processed through Razorpay, eligible refund requests are subject to this Refund Policy and the applicable Razorpay payment and refund procedures. Subscription cancellation and refund are separate actions.

• Requests should be submitted within 72 hours of successful payment.
• Requests submitted after the eligible period may be rejected.
• Refunds remain subject to applicable law and payment-provider requirements.

4.2 Microsoft Store Purchases

If the purchase was completed through Microsoft Store, the refund process may be governed by Microsoft Store's applicable purchase, cancellation and refund policies.

In such cases, users may need to submit the refund request through the Microsoft Store account or purchase-management system.

5. Refund Eligibility

Subject to the applicable platform and purchase method, a refund request may be considered where:

• The request is submitted within the applicable refund period.
• The transaction can be verified.
• The payment was successfully completed.
• The request is consistent with the applicable purchase terms.
• The transaction does not involve fraud, abuse or unauthorized use.
• The request is not otherwise excluded by applicable law, platform rules or this policy.

6. Non-Refundable Situations

Subject to applicable law and platform-specific rules, refunds may generally not be approved in situations such as:

• Refund request submitted after the applicable refund period.
• Violation of the Terms & Conditions.
• Fraudulent, abusive or suspicious activity.
• Unauthorized resale, transfer or misuse of a subscription.
• Account suspension or termination resulting from a user's violation of the Terms.
• User dissatisfaction caused solely by failure to review available features or plan details before purchase.
• Failure to maintain required device, internet or account conditions where the Service itself was available.

Nothing in this section is intended to exclude any refund or consumer right that cannot legally be excluded under applicable law.

7. Refund Request Process

For eligible Website or direct Windows purchases, submit your refund request by email from the registered email address associated with your Partner account.

Recommended Email Subject:

8. Information Required for a Refund Request

To help us verify and process your request, please provide:

• Registered account email address
• Account or subscription information
• Subscription or plan name
• Payment date and approximate payment time
• Reason for the refund request
• Payment method used
• Transaction ID or payment reference, if available
• Any relevant payment receipt or confirmation

We may request additional information when reasonably necessary to verify the transaction and prevent fraudulent refund requests.

9. Refund Processing Time

Once a refund is approved, we generally initiate the refund within 7 to 9 business days.

The actual time required for the refunded amount to appear in your account may be longer and depends on the payment provider, bank, card network, UPI system or other financial institution involved.

10. Refund Method

Where technically and legally possible, approved refunds will generally be issued through the original payment method used for the transaction.

If the original payment method cannot receive the refund, we may request additional information or use another appropriate refund method permitted by the payment provider and applicable law.

11. Payment Provider & Bank Delays

Once a refund has been successfully initiated by Partner, the final crediting of the amount may depend on external financial systems.

Delays may be caused by:

• Banks
• UPI providers
• Payment gateways
• Card networks
• Google Play
• Microsoft Store
• Other financial institutions or payment processors

Partner is not responsible for processing delays caused solely by these independent systems after a refund has been properly initiated.

12. Subscription Cancellation

Cancellation of a subscription and requesting a refund are separate actions.

Unless otherwise stated by the applicable platform, purchase terms or applicable law, cancelling a subscription generally prevents future renewal but does not automatically create a refund for the current billing period.

For additional information regarding subscription cancellation, please refer to our Terms & Conditions .

13. Fraudulent or Unauthorized Transactions

If you believe that a payment was made without your authorization, contact us as soon as possible using the support email provided below.

We may investigate suspicious transactions and may request transaction details or other information necessary to verify the payment.

Where appropriate, you should also contact your bank, payment provider or applicable platform immediately regarding unauthorized transactions.

14. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, platform requirements, business practices or applicable law.

When material changes are made, we may update the "Last Updated" date and, where appropriate, provide notice through the application, website, email or another reasonable communication method.

Continued use of Partner services after an updated policy becomes effective constitutes acceptance of the revised policy, subject to applicable law.

15. Contact Information

For refund requests, payment-related questions or refund support, please contact: